Terms and Conditions for Using 
Consult Me App

By using the consult me application, you agree to all the terms and conditions of the application: Definitions: Meaning of Definitions
  1. Application: Means in these terms and conditions the consult me application.
  2. User: Means in these terms and conditions the person who subscribes to the application to obtain legal services.
  3. Client: Means in these terms and conditions the legal advisor contracting with the application with the aim of providing legal services.
  4. Legal service: Means in these terms and conditions the services provided by the customer through the application with the feature of audio and video communication for the benefit of users, and the client shall be responsible for the quality of the service.
  First: How Consult me works:
  1. Consult me application is a link (mediator) connecting users and clients to the application by enabling users to obtain legal services through (audio and video communication) through the application directly within the State of Kuwait.
  2. The value of the legal service requested by the user from the client shall be paid through the Consult Me application. The client shall be responsible for carrying out the legal service at a satisfactory level to the user.
  3. You can view the list of your previous reservations that you made through the Consult Me application. In case there are any problems in executing the reservation, you can contact us via e-mail, or through the call center service.
  4. Simply: Consult Me application allows you to obtain integrated legal services through a selection of consultants and lawyers registered at the Kuwait Bar Association through the (visual calling) service directly through the application, provided that the value of the service is paid through the application.
Second: Fees and Expenses: 1)     When using the Consult Me application, there shall be no fees due by the user other than those related to paying the value of legal advice booked through the application. 2)     In the event that the user fails to enter into connection with (the client) at the time specified for the start of the meeting and the time is over, the fees shall be non-refundable. 3)     In the event that (the client) fails to enter into connection at the specified time, the user shall have the right to refund the full value of the consultation or request to schedule another meeting with the same client or another client. 4)     In the event that the connection is interrupted, the customer shall make a new call to the user to complete the rest of the consultation directly. If the user fails to respond until the end of his original consultation date due to a reason attributed to him, the consultation shall have been completed for him. Third: Responsibility for the Content:
  1. The content provided through the Consult Me application shall be related to the legal advice and services provided by the client through his account in the application. The client alone shall bear full responsibility for the legal information provided in the application, as well as for the quality of the services provided without any responsibility on the application.
  2. The user acknowledges that the actual relationship is between him and the client and that the application is not responsible for any disputes that occur between the two parties. However, the user shall have the right to submit his complaint to the application management, so that we work to solve it with the clients subscribed to the application.
  Fourth: Unauthorized / Erroneous Transactions:
  1. If you believe as a user that there is an error or an unauthorized transaction on your account, please inform us along with your booking details via our email (consultme.kw@gmail.com) and it will be investigated. We will respond to you within two working days. You may also have rights to object to Consult Me transactions that are charged to your credit or debit card (such as MasterCard or Visa) with your bank. If you have such a transaction, you should contact your bank for more information.
  Fifth: Intellectual Property: All intellectual rights shall be owned by Consult Me and no one shall have the right to infringe on them, otherwise they will be exposed to legal accountability.   Sixth: Privacy: 1)     We (Consult Me application) shall not be entitled to use or disclose the user’s personal information to third parties unless the use or disclosure is necessary to fulfill its obligations under this Agreement. It may be agreed otherwise in writing between us and the user, or as required by law. 2)     Consult Me undertakes that it has taken all precautions related to protecting the confidentiality of information and the privacy of users.   Seventh: Your use of the Consult Me application: By using the consult me app, you can:
  1. Obtaining legal advice through (visual communication) via the application directly.
  2. Obtaining legal opinions and direct contracting with clients if desired.
Eighth: Cancellation of Reservation:
  1. The user shall have the right to cancel the reservation at least (24 hours) before the date of the reservation and refund the full value of the service that he paid within (3 working days).
  2. In the event that the user cancels the reservation less than (24 hours) before its due date, the reservation shall be canceled, and the amount that he paid shall not be refunded.
Ninth: Guarantees and Limitations of Liability: 1)     The client shall guarantee the user his rights under the legal guarantees stipulated in the terms and conditions related to the client’s obligations towards the user, as well as those stipulated in the various laws, including the law regulating the legal profession. 2)     Consult Me application shall not be responsible for the page of each client subscribed to the application. The client shall be responsible for it. The application shall not be responsible for the way the client deals with the user or the value of the fees offered by the client or his commitment to the deadlines. The application is just an intermediary between two parties, and not an agent or legal representative of the user or client. 3)     These terms and conditions shall be subject to the laws in force in the State of Kuwait. 4)     The correctness of the user’s personal data as well as his bank data shall be the responsibility of the user alone, and the application shall not be responsible for verifying its validity towards anyone. Tenth: Changing Terms: Consult Me application shall have the right to change all or some of the Terms of Use by posting an updated version on Consult Me. Your continued use of Consult Me following any change shall indicate your acceptance of the change. .If the change has a detrimental effect on you but is required by law, or is necessary for technical or security reasons, we shall notify you three days before the change.
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